Terms and Conditions SurgaWin – Complete Platform Usage Guide

1Introduction & Acceptance of Terms

Welcome to SurgaWin, an online entertainment platform managed and operated under a duly registered legal entity. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and SurgaWin ("Platform", "We", "Company").

These Terms govern your use of the website, mobile app, services, games, and all features provided through the SurgaWin platform. By accessing or using this platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with Privacy Policy and Responsible Gaming Policy us.

In the event of any conflict between the terms in the Malay language version and any translation, the Malay version shall prevail and supersede all other versions.

2Eligibility to Use the Platform

Use of the SurgaWin platform is restricted to individuals who meet the following eligibility requirements:

• Must be at least 18 years of age at the time of registration.
• Not appearing on any list of individuals prohibited by local law from participating in online gambling activities.
• Not acting as an agent, representative, or intermediary for any unauthorized third party.
• Registering under your own name and not on behalf of another person.
• Not currently in a state of medically certified gambling addiction.

SurgaWin reserves the right to request proof of age at any time and to suspend an account pending verification. Players who find themselves experiencing gambling-related issues are encouraged to contact our team for assistance.

3Account Registration & Identity Verification (KYC)

Each user is permitted to hold only one personal account on SurgaWin. Owning multiple accounts is strictly prohibited and may result in the termination of all associated accounts along with forfeiture of any outstanding balances or wins.

Upon registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your identification card (MyKad)
• A valid and active mobile phone number
• Accurate date of birth
• An active email address (if required)

Identity Verification (KYC) is mandatory to activate full withdrawal functionality. You will need to upload a valid document such as a clear, legible photo of your MyKad or equivalent. SurgaWin processes KYC checks promptly and all submitted documents are handled with complete confidentiality in accordance with Privacy Policy us.

4Deposits & Fund Withdrawals

SurgaWin provides a variety of safe and trusted deposit and withdrawal methods for the convenience of Malaysia members, including bank transfers, DuitNow, and major e-wallets such as Touch 'n Go eWallet, GrabPay, and Boost.

• All deposits must be made from an account registered in the member's own name.
• Funds from unknown or third-party sources are not accepted.
• Minimum deposit and withdrawal limits are as stated on their respective pages.
• SurgaWin does not charge any processing fees for standard deposits or withdrawals.
• Withdrawals are processed within minutes once verification is confirmed.
• The destination account for withdrawals must be under the same name as the SurgaWin account.

SurgaWin reserves the right to delay or withhold withdrawals while a security investigation is conducted if suspicious activity is detected on the account in question. The outcome of the investigation will be communicated to the relevant member.

5Bonuses, Promotions & Wagering Requirements

SurgaWin offers a variety of attractive promotions and bonuses to members from time to time. Each promotion is subject to specific terms and conditions, which will be stated separately on the relevant promotions page.

General principles that apply to all SurgaWin bonuses:

• Each bonus carries a specified wagering requirement that must be fulfilled before bonus funds can be withdrawn.
• Bonuses may only be claimed once unless otherwise stated.
• Any attempt to abuse bonuses or promotions — including creating multiple accounts or using automation software — will result in cancellation of all bonuses and account termination.
• SurgaWin reserves the right to cancel any bonus obtained through fraudulent means or misrepresentation.
• Bonus validity periods are as specified in the respective promotion terms.

We encourage all members to read the terms of each promotion carefully before accepting it. The SurgaWin support team is available to assist with any questions regarding bonus terms.

6Game Rules & Fair Play

All games on the SurgaWin platform operate on a fair and transparent system. Users agree to play fairly and comply with the rules of each game they participate in. The following are strictly prohibited:

• Use of automation software, bots, or any program designed to gain an unfair advantage.
• Unlawful collusion or cooperation between players to manipulate game outcomes.
• Attempting to exploit technical bugs on the platform.
• Betting on matches or events where the player has insider information.
• Any form of fraud or misconduct that compromises the integrity of gameplay.

Winnings obtained through means that violate these rules may be voided by SurgaWin. SurgaWin's decision on any game dispute is final.

7Account Security & Responsibility

Each member is fully responsible for the security of their SurgaWin account. This includes:

• Keep your password confidential and do not share it with anyone, including family members.
• Ensure that devices used to access your SurgaWin account are secure and free from malware.
• Report any unauthorized access or suspicious activity to the SurgaWin support team immediately.
• Not allowing any other individual to use your account for any reason.

SurgaWin is not responsible for any losses resulting from a user's negligence in securing their account. Our platform is equipped with two-factor authentication (2FA), which is recommended for all members.

8Prohibited Use & Banned Activities

Use of the SurgaWin platform for unlawful purposes or prohibited activities is strictly forbidden. This includes but is not limited to:

• Money laundering or any suspicious financial activity.
• Financing of terrorism or activities that threaten public safety.
• Identity fraud or using another person's personal information without authorization.
• Using stolen, altered, or unlawfully obtained payment methods.
• Any attempt to hack or disrupt the security of the platform's systems.

SurgaWin cooperates fully with law enforcement authorities and will report any suspicious activity to the relevant parties. We also reserve the right to freeze accounts immediately and hold funds while an investigation is ongoing.

9Privacy Policy & Data Protection

SurgaWin respects the privacy of all members and is committed to protecting the personal information collected. The collection, processing, and use of your personal data is subject to Privacy Policy us separately.

In summary, SurgaWin's data protection principles are as follows:

• Your personal data is collected only for legitimate and specified purposes.
• Your information is not sold or shared with third parties without your consent, except as required by law.
• All data is stored with 256-bit SSL encryption and high-grade security measures.
• You have the right to request access, correction, or deletion of your personal data.

10SurgaWin Liability Limits

To the extent permitted by applicable law, SurgaWin shall not be liable for:

• Any indirect, incidental, or consequential losses arising from use of the platform.
• Service disruptions caused by system maintenance, natural disasters, or events beyond our control.
• Losses resulting from a user's negligence in protecting their account login information.
• Fair game results generated by a verified RNG (Random Number Generator) system.

SurgaWin is committed to ensuring continuous and reliable service, with platform uptime exceeding 99.9%. Any disruptions that occur will be communicated to members through the platform's official channels.

11Account Termination & Closure

SurgaWin reserves the right to suspend or terminate any member's account without prior notice in the event of a breach of these Terms. Situations that may result in account termination include:

• Fraud, misrepresentation, or providing false information during registration.
• Holding multiple accounts.
• Use of unauthorized or stolen payment methods.
• Violating any game rules or engaging in fraudulent activity.
• Exposure to money laundering activities.

Members may also request voluntary account closure by contacting the SurgaWin support team. Once the account is closed, any valid remaining balance will be processed for withdrawal after a security review is completed.

12Terms & Conditions Amendment

SurgaWin reserves the right to amend, modify, or update these Terms and Conditions at any time in response to operational needs or relevant legal changes. Any material changes will be communicated to members via:

• In-platform notifications on SurgaWin when a member logs in.
• Announcements on the platform's official pages.
• Email notifications to registered members (where applicable).

Continued use of the SurgaWin platform after a change notice is considered acceptance of the amended Terms. If you disagree with any changes, please stop using the platform and contact our team to close your account.

The version of the Terms applicable at any given time is the one displayed on this page. The "Updated" date at the top of the page reflects the date of the most recent changes.